Presentation Title: Embracing Oracle CX's Cloud to Deliver Real Business Results – The Panasonic Story
Speaker: Mr Andy Stevens
Company: Boxfusion Consulting
Co-presenter: Luis Figueira - Boxfusion Consulting
Tracey Parfitt - Panasonic
Presentation abstract: Speaking alongside Tracey Parfitt from Panasonic, the Boxfusion Consulting experts will demonstrate how transitioning to a co-existence model using Siebel and the Oracle CX Cloud suite has helped deliver real business benefits and increased agility for Panasonic customers. This session will focus in particular how Panasonic is currently running – Siebel, Sales Cloud, Marketing Cloud, Social Cloud and Oracle BI, across their whole customer journey. Attendees will gain insight into how a co-existence model can maintain the value of an existing on premise application investment, whilst leveraging the benefits of innovation on the CX Cloud platform. Presenting alongside Tracey Parfitt from Panasonic the Boxfusion experts will demonstrate how transitioning to a co-existence model using Siebel and the Oracle CX Cloud suite has helped deliver real business benefits and increased agility for Panasonic customers. This session will focus in particular how Panasonic is currently running – Siebel, Sales Cloud, Marketing Cloud, Social Cloud and Oracle BI, across their whole customer journey. Attendees will gain insight into how a co-existence model can maintain the value of an existing on premise application investment, whilst leveraging the benefits of innovation on the CX Cloud platform.

To find out more visit http://www.boxfusionconsulting.com/
Presentation begins: 08/12/2015 13:50
Presentation duration: 50
Presentation content level: 3 (1 = indepth, 5 = strategic overview)
Audience experience: All experience levels
Audience function: Customer/Senior Manager, Functional Manager, Product User
Speaker biography: Boxfusion Consulting is a leading provider of expert consultancy in CX, CRM and Business Intelligence solutions, helping private and public sector organisations to reduce the cost, time and risk of their implementations. To find out more please visit http://www.boxfusionconsulting.com.
Related topics: Digital CX: CX - Customer Experience
Hall: Executive Room 2


FileSizeUploaded
Panasonic_Manufacturing_Moves_to_Oracle_CX_Cloud_v1.1_-_Luis_Figuerira.pdf4.0 MB16/12/2015 17:17:39


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