Name: Digital CX Community Keynote: Update, Strategy & Roadmap

Steve Elsham, Oracle

**(Presentation available)
Description: 
   Steve Elsham 

 Senior Director, Driving Innovation in Customer Experience, Oracle 

Speaker Biography

Formerly a non-executive director of the Association for Service Management International in the UK (the professional association for service management), Steve is now a fellow of the Institute of Sales & Marketing Management (ISMM) and the Association of Professional Sales (APS).

Keynote Abstract

Steven will be closely examining the best practices and future considerations of a successful CX transformation. From methods of assessment to risks and opportunities identified to implementation challenges to business benefits, you will hear about where Oracle is headed with its vision for CX and how it plans to continue evolving global industry standards for customer journeys.

Room: Executive Room 2

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